Terms of use

© BeHighTech 2008 - 2010 Terms of Use
The contents of our website are the copyright of BeHighTech or other copyright owners and are protected by copyright law. All brand names and product names used on our site are registered trade marks or trade names of their respective holders. You may read and copy the material contained on our website solely for personal and non-commercial use.

By using our website you agree not to intentionally misuse it. Our website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on our website may be interrupted occasionally and errors may occur. Use of our website is governed by English law and you submit to the exclusive jurisdiction of the courts in England.

 

Terms of service

Your use of the BeHighTech services is governed by the following terms and conditions. Please read them carefully. They do not affect your statutory rights.

 

01. Our Agreement

By ordering services from the BeHighTech you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.

02. Order Process

All items are ordered and paid for seperatly using the PayPal, Google or other 'Buy Now' buttons. Prices are stated up front so you always know what you are paying and you will have the chance to review your order with your chosen payment processor before you submit it to us.

After you submit an order we will send you an e-mail confirming your order. If you have ordered more than one service we mayl telephone you to confirm the order details before we send you the confirmation e-mail. The e-mail we send you will contain relevant details of the service ordered and if applicable it may also include confirmation of the date when our technician will visit you.

To order our service you will need to supply us with at least one phone number on which we are able to contact you (this number may be mobile or fixed line (or both) where the caller ID may be withheld) together with an e-mail address.

You may cancel at anytime up until 2 hours before our technicians are due to visit you or 2 hours before we provide any service to you. You can claim a full refund by e-mailing here. If you order more than one service each service may be cancelled separately for any reason.

03. Fees and Payment

We accept payment by Mastercard, Visa, Delta, Maestro and American Express. Payment is deducted when our payment providers process your order. Any refunds will be made to the credit or debit card used for purchase.

All prices and charges on this site are in UK pounds. They include any VAT payable.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a service or product you have ordered, we may cancel your order at any time up to 2 hours before the first visit by our technicians. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

04. Fixed Price Computer Repair

The Fixed Price Computer Repair service is offered on a no-fix-no-fee basis. This means that if we can't fix your computer within 28 days you will receive a full refund of your money provided you have complied with our requirements set out below in the section 'Service Visit Requirements'. While we can't guarantee we'll be able to fix your computer our technicians will use all their skill and care to resolve the problem including return visits if necessary included in the price. This is a comprehensive service so no matter what the problem is we will try to resolve it and if we can't then you will get a full refund. If the value of spare parts required for a fix exceeds what you wish to pay we will refund you all fees paid for the service minus a £20 admin fee and cancel our agreement.

The Fixed Price Laptop Repair service is available to consumers and businesses using up to 10 separate processors.

05. Booking Service Slots

If you wish to make an appointment for our service(s), you can do so by contacting us using either contact form on this website or by calling us on the number below. Appointments for a technician to visit your home can be made for a specific day, Monday to Sunday, and our technician will visit you between 9am and 7pm. Appointments are subject to availability and will be allocated on a first come, first served basis.

The date of the appointment slot for your technician service visit will be confirmed in the e-mail we send you after you have placed your order.
Our technician will call you before the appointment to confirm an estimated arrival time. The technician will try and be as specific as possible but may only be able to give an indication of when they intend to arrive, for example, within a 2 hour window.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will telephone you to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time. In the unlikely event we do have to reschedule an appointment at any time you may cancel your order and claim a full refund for the service affected.

We may need to arrange repeat In-Home visits in order to fix a problem.

06. Cancelling or Changing an Appointment

You may cancel or make a change to a home appointment at any time up to 2 hours before the appointment. Cancellations made more than 2 hours before commencement of the service or appointment will be entitled to a full refund. If you cancel or change an appointment after this time we will do our best to re-arrange our schedules without cost to you but we may charge a £20 fee to cover our cancellation costs and administration costs.

Service cancellations can be made by e-mailing BeHighTech here or by calling us on the number below.

Appointment changes can be made by calling the number specified in the confirmation e-mail.

Cancellations for remote services (those services for which a technician assists you but is not present, for example over the phone or an internet connection) may be made before use of the service commences. However a fee of £20 may be levied if cancelled within 2 hours of the service commencing.

07. Missed Appointments

If you are unable to keep a service appointment or there is no adult present at the address specified during booking when the technician arrives then we will leave a note to say we called. Please re-book the appointment using the number specified in the confirmation e-mail or on the calling card. If you are out at the agreed appointment time and subsequently cancel your service order we will charge a £20 fee to cover our costs.

08. Three Month Warranty

All the BeHighTech services carry a three month warranty on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.

09. Service Visit Requirements

IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.

If you book an In-Home service appointment we will need the following at the time of appointment:

  1. an adult (over 18 yrs of age) who has a basic knowledge of the service required or any problems encountered must be present;
  2. access to the area and equipment being serviced and the electricity mains, plus light and power;
  3. your agreement to follow our reasonable instructions;
  4. in addition to the above requirements, if we will be working on your computer we will need:
  5. a person with administrator level access present;
  6. any relevant software recovery disk(s) (or other media); and
  7. a connected CD or DVD writer or reader.

Your computer system should have Microsoft Windows XP or later operating systems or Apple OS X or later (Microsoft Windows Server 2003 or later for server repairs), if you do not have these our technician will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited (this will not affect your no-fix-no-fee).

If your software is, or appears to be, unlicensed we cannot perform the services requested.

If you do not comply with the above requirements and we are unable to fix your computer for that reason we may charge a fee of £20 to cover our costs.

10. Remote Services

Whilst our engineers will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our in-home service.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable use to effectively resolve your problem.

11. Systems Excluded

Our services exclude support for the following:

  • • Non Windows based servers;
  • • Domain & active directory based networks;
  • • VPN and WAN networks;
  • • Corporate infrastructure hardware (complex firewalls, switches etc.);
  • • Linux (all versions).

If your system includes any of the above (as becomes apparent to our technician upon visiting) our technician may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund.

12. Software Licenses

Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an In-Home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.

13. Liability Exclusions

We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.

We cannot be responsible or liable to you in relation to any service regarding:

  • any loss or corruption of data, information or records;
  • any loss of goodwill, or any loss of (or interruption to) business or contracts;
  • any failure by you to follow our reasonable advice, recommendations or instructions;
  • any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
  • any loss that is not reasonably foreseeable.

14. Information We Require and Use of Information

We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an e-mail address.

We may record your conversations with our engineers for training or records purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

The use of this information is governed through our privacy policy.

15. Who We Are

In these terms and conditions, references to "we" and "us" are to Robert Dougall trading as BeHighTech in England and Wales.

Our postal address is;
Suite 268
2 Lansdown Cresent
Bournemouth
BH1 1SA

If you have any problems we would recommend you e-mail us here.